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Your Responsibility

Dealing with Fraud

GTBank, its staff or agents will never call or send you an email with a link, asking you to update your Internet Banking profile or request your passwords, token generated codes, card details or PIN. Anyone that asks for any of these details is a fraudster.

In the event that you receive or have received an email fitting this description or a suspicious telephone call from someone claiming to be from GTBank, please report such to any of the

GTConnect numbers on: +232 30 088 016, +232 30 088 019 and forward such emails to syscon.sl@gtbank.com , compliance.sl@gtbank.com

GTBank is continuously developing and implementing security enhancements to ensure the integrity of our Online Banking platform. Our goal is to protect the confidentiality of our customer account and personal data. While we work to ensure that a secure environment is provided for Online Banking, there are steps that Online Banking clients should follow to protect confidential information while performing financial transactions online.

  • Create a strong unique Online Banking password. Select a password that is hard to guess by using random letters, numbers, and symbols. Do not use readily identifiable information such as your name, birth date, or child's name.
  • Do not share your password with anyone else. Keep your password secure.
  • Do not use the Save Password option on your computer.
  • Change your password regularly. We recommend changing your password every 60 to 90 days.
  • Signoff when you have finished your online banking session.
+232 99 08-88-88
+232 77 99-09-99
+232 78 99-09-99
complaint.sl@gtbank.com