Account Reactivation

For your account to remain active, you need to make frequent transactions. If there has been no deposits, withdrawals, transfers or point-of-sale transactions on the account, it will be considered ‘Inactive’ after six months. Accounts that have been inactive for a year or more are further classified as dormant.

• Conduct transactions on your bank account regularly.
• Always take advantage of our products and services for your transactions. You don’t have to visit the banking hall as our alternative e-channels like *878#, ATMs, GTBank Mobile App and Internet Banking are easy to use, secure and available 24/7.
• Keep your address and contact information updated on your bank accounts so as not to miss out on important notifications.

Do any of the following to make your accounts active:

• Funds transfer to/from the account (via mobile banking/internet banking or the simple and much loved *878#)
• Cash deposit/withdrawal
• Cheque deposit/withdrawal

Individual Account Holders

• A duly filled dormant account reactivation form
• Recent utility bill issued within the last 3 months– original for sighting if address has changed
• Valid means of identification (International passport, Driver’s license, Permanent Voter’s Card or National ID card)

Kindly submit completed documents at any of our branches.

Corporate Account Holders

Sole Proprietorship

• A duly filled dormant corporate account reactivation form or Reactivation letter signed by authorized account signatory.
• Valid regulatory ID card of authorized signatory

Limited Liability Companies

• A duly filled dormant corporate account reactivation form or Board resolution signed by two directors or a director and the company secretary (Company seal should be affixed on the letter)
• Valid regulatory ID card of authorized signatories/directors/trustees

Kindly submit completed documents at any of our branches

Non Resident Kenyans

• A duly completed and signed dormant account reactivation/update form
• Notarized utility bill or stamped bank statement issued within the last 3 months
• Valid Kenyan international passport, Driver’s license, Permanent Voter’s Card or National ID card OR notarized foreign identity card (Driver’s License or International Passport) in addition to an expired Kenyan regulatory ID.
• For students who reside in School accommodation in foreign countries: - a signed and stamped/sealed letter from school showing proof of residence in hostels with proof of scholarship or tuition fees. For students with accommodation outside the School, a valid notarized utility bill should be provided.

Kindly send completed documents to customercareke@gtbank.com